Enhanced Support

Our Software Support services help ensure that your software is kept up-to-date through timely updates and upgrades:

Software Updates: Regular, and periodic updates such as bug fixes and minor enhancements to the software or interim maintenance patches for mission-critical faults in your network.

Software Upgrades: This service gives you access to major software releases that include new features and functions, ensuring you have the latest application capabilities. For certain product lines, major software upgrades are subject to professional services charges. Please contact your sales representative to get further information.

We offer a range of services that can be custom tailored to fit your needs:

·         Next-business-day advance hardware replacement

·         Spares management

·         Return material authorization (RMA) processing

Odine Solutions enhanced support services offer the unique benefits of 7x24x365 Technical Assistance Center within your regional time zone.

ITIL-based Service Desk application with self-care interfaces for our clients to:

·         Submit trouble tickets

·         Review status of existing tickets

·         Escalate their open tickets

·         Automatic escalations

·         Worldwide committed response times as per TL9000